For the longest time, I thought almost every single page on Microsoft.com was designed to look different on purpose just to play with you, but I guess I was wrong because the newly redesigned Microsoft.com Support site is actually partially consistent with the frontpage. In general its a subtle update with a more flexible layout giving more focus to the content.
Maybe even one day, they’ll make it beautiful.
P.S. If you don’t know already, check out the auto-complete feature in the search field on the support site. You have to type at least 3 characters before it kicks in. Try “Microsoft suc”. Apparently very frequent query.